Help & Support

Open the Carus app and navigate to your Home screen. You'll see a Clock In card for your upcoming shift. Tap the Clock In button — the app will verify your location to confirm you're at the pool before clocking you in.

Tap the Schedule tab in the bottom navigation bar. You'll see a weekly calendar view with all your assigned shifts. Tap any shift to view its details, including role, location, and duration.

Go to More → Team from the bottom navigation. Tap the invite or add button to create a new team member profile and assign their role. They'll receive an invitation to join your organization in Carus.

From the Home screen, tap Review & Approve under the Payroll snapshot, or go to More → Timesheets. You'll see all pending clock-in entries. Tap an entry to review the details, then approve or reject it.

Tap the Messages tab in the bottom navigation. You'll see your existing conversations. Tap the compose icon in the top right to start a new message with any member of your team.

Go to More → Requests and tap the option to submit a new time-off request. Select the date range, add a note if needed, and submit. Your director will be notified and can approve or decline the request.